The Sunrise community, which evolved from the former UPC community, enables customer-to-customer support and makes an important contribution to customer support.
The Project
Community consulting
Consulting on strategic direction, business case, operating model and superuser management.
Development of a new Flarum community
Conceived and launched a new Flarum-based community in line with the current branding.
Migration from Khoros
The Khoros community content was migrated without a costly DB dump.
Custom community features & integrations
We were allowed to implement a custom design as well as individual customizations. In addition, we were one of the first Flarum communities to develop the community fully multilingual.
Highilights & Features
Migration
Migrated over 30k users and 120k posts from a vibrant Khoros community to Flarum.
Custom features & integrations
Our contribution to full multilingualism was an important element in the first major release of the Flarum community framework, in close collaboration with the core developers.
More engagement and satisfied superusers
With the new community, engagement increased - especially among superusers - and the number of contributions increased significantly. The superusers, who were involved early in the process, give very positive feedback to the community.
Better performance
Overall, the community is performing better, especially in terms of load times.