What we offer
Basic community
Build a first community with little effort and resources and use the cheapest "out of the box" elements possible.
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Discovery Workshop
From the idea we develop a feasible plan and define the "sense and purpose" of your community.
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Research
We explore the potential of your community for you and define the user profile. We then identify your first users and the appropriate communication strategy. At the same time we evaluate the suitable platform.
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Basic Concept & Training
We develop a basic concept for your community and train your community managers and moderators if required.
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MVP
We launch a first community based on an "out of the box" platform and handle the communication with the first users if required.ern.
Basic community
Features :
- Use of existing community platforms
- Minimal branding
- Platform-specific login
- Platform analytics
Advanced community
You have specific requirements for your community and want more flexibility in design and implementation.
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Discovery Workshop
From the idea we develop a feasible plan and define the "sense and purpose" of your community.
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Research
We explore the potential of your community for you and define the user profile. We then identify your first users and the appropriate communication strategy. At the same time we evaluate the suitable platform.
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Basic Concept & Training
We develop a basic concept for your community and train your community managers and moderators if required.
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Design & Feature Discovery
Together with you, we define the necessary features, determine the structure and the UX design of the community
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Development
We develop and design the community platform according to your requirements.
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Launch & Optimize
We launch a first (beta) community, expand and scale it step by step.
Advanced community
Features :
- Flexible structure
- Own branding
- SSO integration *
- Analytics linkage *
- Ranks & badges (gamification)
- API integration *
- On-premise hosting *
- Modular functions *
Pro community
You are looking for a complete "Customer Experience Solution" that can be fully integrated into your existing infrastructure.
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Strategy & Discovery Workshop
From your idea we develop a feasible plan and define a strategy adapted to the company's objectives, develop a project roadmap and define the goals and focus of the community.
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Research
We research the potential of your community for you and define the user profile. We then identify with you your first users and the appropriate communication strategy, and at the same time evaluate the appropriate platform, taking into account the existing infrastructure and IT architecture.
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Concept & Training
We develop a detailed concept for your community and train your community managers and moderators.
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Design & Feature Discovery
Together with you, we define the necessary features, determine the structure and the UX design of the community
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Development & Integration
We develop and design the community platform based on your requirements and integrate it into existing systems such as your SSO or CRM. We define, measure and report key performance indicators based on your company's objectives.
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Scale
We optimize the running operation and evaluate new possible fields of innovation for your community.
Pro community
Features :
- Flexible structure
- Own branding
- SSO integration
- Extensive platform-analytics
- Ranks & badges (gamification)
- Extensive API
- On-premise hosting *
- Modular functions (e.G. forums, blogs, ideas, KB's)
- Extensive admin and moderation functions
- Customer-specific customizations
- Multilingualism
- Extensive and expandable "Social CRM solution”
The “Lean Community Cycle”
Based on the "lean innovation" method, the Lean Community Cycle is a perpetual spiral of "learning", "developing" and "measuring". With our method, we ensure that you quickly and efficiently launch a community and continuously develop it.
Community platforms
We rely on the following platforms
Fast, modern open-source forum: lightweight, real-time, highly extensible via extensions. Ideal for quick, clean community launches and custom needs.
Learn more...Customer-success platform with peer support, knowledge bases, ideation, and new AI-powered search/moderation. Perfect for reducing support costs and scaling adoption/insights.
Learn more...All-in-one branded community software for B2B/B2C: forums, engagement tools, gamification, self-service support. Built for scalable, long-term customer loyalty and advocacy.
Learn more...Enterprise powerhouse for massive communities: advanced moderation, analytics, self-service, now accelerating with AI features under IgniteTech.
Learn more...Instant real-time chat setup. Suited for early, casual, or internal communities needing fast collaboration before structured tools.
Learn more...AI-enhanced layer for Slack: adds forums, SEO, events, gamification, and onboarding to turn chats into engaging, discoverable communities.
Learn more...Robust open-source discussion hub: strong moderation, plugins, SEO, trust levels. Top pick for product, developer, or knowledge-driven communities.
Learn more...
