TeamViewer is a remote control software with 2 billion installations worldwide. The community is available in 6 languages and serves as support for end users. In addition to various smaller customizations we developed a "Custom Knowledge Base" according to the TeamViewer style guide. With the help of a "dynamic filter", users can now navigate through the topics and sub-topics and thus reach the content relevant to them faster. Additionally, the "Helpful" rating helps them to evaluate the relevance of the content. In addition, the stand-alone Blizz Community was migrated to the TeamViewer Community with a "Custom Skin".
Focus
- Customers help customers
- Central support section in the Community Knowledge Base
Success
- 200'000 registered users
- 6 languages
- Community Knowledge Base and Community as central Support Hub
Our contribution
Custom Community Components
In addition to various smaller adjustments, we developed a "Custom Knowledge Base" according to the TeamViewer style guide. With the help of a "dynamic filter", users can now navigate through the topics and sub-topics and thus quickly get to the content relevant to them. Additionally, the "Helpful" rating helps them to assess the relevance of the content.
TeamViewer Knowledge Base overview with "dynamic" tiles
Detailed view of a Knowledge Base category with the possibility to filter by labels.
Integration & Migration
Blizz is a product of TeamViewer. We have integrated the stand-alone Blizz community with its unique design into the TeamViewer community.
Internationalization
For a long time, the TeamViewer community was only available in English, today it is available in 6 languages (English/German/French/Spanish/Chinese/Japanese). In addition to the technically necessary adaptations, we also took care of the translations and their implementation as well as the Go Live. In doing so we developed an automated workflow for the translations.
You can find tips on how to "internationalize" your community here.
The collaboration with Glowing Blue was just great for us: uncomplicated and fast. Be it communication with the team or technical implementation. The project realization was exactly as we had imagined it would be. Clear recommendation and the next project with Glowing Blue is already underway.
