Community & Social Media References: Projects

Apilio: “We are a Community”

“We are a Community” is one of Apilio’s secrets of success. The Apilio platform is capable to build a „smart home“ by connecting devices though IFFT. The platform exists since 2015 but professionalized in the fall 2018 to develop the software further and become the world’s best Logic-as-a-Service (LaaS) platform. In their community, users show their use cases, create feature requests and help each other. Glowing Blue consulted Apilio on their community strategy.

Link Apilio
Client

Project scope

Consulting

Platform & Technologies

Discourse

Customer Feedback

„Für uns als Startup im frühen Stadium ist die Community in vielerlei Hinsicht sehr wichtig: Zur Verringerung unseres Support-Aufwands, als Quelle für ehrliches Feedback und Anregungen, zur Steigerung unserer Sichtbarkeit, als Kanal um unsere Corporate Identity zu formen und vieles mehr. Mit Hilfe von Glowing Blue haben wir herausgefunden, wie wir die Community parallel zu unserem Firmenwachstum schrittweise und pragmatisch aufbauen können.“

Philipp Ebneter, Co-Founder & Director

Our clients

I care for you: Crowdfunding for a good cause

I care for you is the first Swiss crowdfunding platform which is specialized in social and humanitarian projects. We designed and implemented a new webpage and integrated with the crowdfunding platform Copalana.

Link I care for you
Client

Project scope

Design, Technical Implementation, Migration

Platform & Technologies

Wordpress & Copalana

Customer Feedback

"Glowing Blue helped us developing our website from a technical and design perspective. We where very exited about their outstanding knowledge, creativity and the uncomplicated communication. Thanks to Glowing Blues input I care for you has a modern and professional online presence."

Corinne Wissing, CEO

Apilio: “We are a Community”

Link Apilio
Client

Project scope

Consulting

Platform & Technologies

Discourse

Customer Feedback

Philipp Ebneter, Co-Founder & Director

Alteryx Community Classmarker Integration

Alteryx Academy is the training section of the Alteryx community. One major part of Academy is the product certification program. We developed a deep integration with the Classmarker API which delivers a better user experience and automates the certification workflow between the Khoros-powered community and Classmarker. It checks status and expiration of dependent certification levels and manages badge-assignment based on a user’s certification level.

Link Alteryx Community
Client

Project scope

Concept, Technical Implementation

Platform & Technologies

Khoros/Lithium

Alteryx Community Redesign 2018

Alteryx is revolutionizing business through data science and analytics. We redesigned the whole community in accordance with the Alteryx brand guidelines. In doing so, we restructured the existing community, developed a flexible layout grid and implemented a new header.

Link Alteryx Community
Client

Project scope

Design, Concept, Technical implementation

Platform & Technologies

Khoros/Lithium

Alteryx Community

Alteryx is revolutionizing business through data science and analytics. We have conducted different adjustments for the existing community and have integrated services like Google Calendar.

Link Alteryx Community
Client

Project scope

Concept, technical implementation, Google Kalender & Forms Integration

Platform & Technologies

Khoros/Lithium, Google API

Blizz Community

Blizz by Teamviewer is an online meeting and collaboration software which can be used for meetings, remote calls, content sharing and chat. We developed a fully Blizz branded Community within the existing Teamviewer Community where even global elements like the user profile are now styled accordingly.

Link Blizz Community
Client

Project scope

Design, Concept, Technical Implementation

Platform & Technologies

Khoros/Lithium

Comdirect Finanzblog Award 2016/17/18

The German comdirect bank AG yearly awards the Finanzblog Award prize. We have developed the associated blog including a customized voting tool encompassing more than 30 options. The blog is based on Khoros and is highly tailored to the needs of comdirect bank AG.

Link Comdirect Finanzblog Award
Client

Project scope

Design, Concept, Technical Implementation

Platform & Technologies

Khoros/Lithium, Custom Mail API

Customer Feedback

„Glowing Blue vereint ein sehr hohes Maß an Know-how und Professionalität mit einem äußerst sympathischen und zuvorkommenden Kundenkontakt. Was mir besonders gut gefällt ist die hohe Identifikation mit dem jeweiligen Projekt. Glowing Blue wird so vom Dienstleister zum Partner, der nicht nur Aufträge abarbeitet, sondern die für den Kunden beste Lösung sucht. Ich kenne kaum einen anderen Dienstleister mit einer derart hohen Qualität!“

Geerd Lukassen, Corporate Communications

Comdirect Expert Blog

Within 3 weeks, we developed the design and technically implemented the expert blog of the German comdirect Bank AG. The expert blog as well as all its features are based on Khoros.

Link Comdirect
Client

Project scope

Design, Concept, Technical Implementation

Platform & Technologies

Khoros/Lithium

Customer Feedback

Geerd Lukassen, Corporate Communications

Comparis Community

comparis.ch is the leading Internet comparison service in Switzerland and one of the most widely used Swiss websites. Glowing Blue has developed a strategic and operational community concept after extensive analysis of the existing forum, trained staff and supported the structural development of the Telligent based new community.

Link Comparis Community
Client

Project scope

Concept, Structural Setup

Platform & Technologies

Telligent

Customer Feedback

"With Glowing Blue, comparis.ch has found the ideal sparring partner for building the new Comparis Community. Thanks to the many years of expertise of the employees, an exciting community concept could be developed together that promises great potential for the future."

Dominic Stöcklin, Head of Social Media

Lithium Documentation Page

An innovative structure and simplified access to information in the documentation section was achieved for Lithium.

Link Lithium Documentation Page
Client

Project scope

Concept, Technical Implementation

Platform & Technologies

Khoros/Lithium

Customer Feedback

“During the implementation process, we had excellent lines of communication. Adjustments were made in a timely manner, and even after the project was completed, the team was happy to help with additional changes."

Migros Migipedia – Mobile Version

Migipedia is the community page for Migros. Migipedia’s mobile website was technically implemented according to design specifications. The solution was developed based on Khoros software – Community Management Platform software.

Link Migros Migipedia - Mobile Version
Client

Project scope

Technical Implementation

Platform & Technologies

Khoros/Lithium

Quickline Community

Quickline is one of the leading Full Service Telcos in Switzerland. We launched a Customer Care Community based on the open source framework Flarum. Beside the technical development & hosting we support Quickline in Community Building and Management.

Link Quickline Community
Client

Project scope

Design, Concept, Technical Implementation, Community Management & Building

Platform & Technologies

Flarum

Swiss Paraplegie Community

The Swiss Paraplegie Community is a platform for people with paraplegia, their relatives and friends. The community comprises expert opinions and an active exchange about several topics. In cooperation with Khoros, we implemented several changes according to their design guideline. The community has been launched successfully afterwards.

Link Swiss Paraplegie Community
Client

Project scope

Design, Technical Implementation

Platform & Technologies

Khoros/Lithium

Passion For Wine Community

Passion for Wine is the most passionate wine community in the world. In close consultation with the client we designed and conceptualized the community from the beginning on. Moreover, we technically implemented the features and carried out the successful launch of the community. Since then, we have continually enhanced and extended the features.

Client

Project scope

Design, Concept, Technical Implementation, Community Management

Platform & Technologies

Khoros/Lithium

Customer Feedback

"Mit den Dienstleistungen von Glowing Blue war ich ausserordentlich zufrieden: Das Know How im Rahmen der technischen Implementierung, aber auch bezüglich Communities und Social Media im Allgemeinen ist ausgezeichnet. In meiner langjährigen Erfahrung kann ich auf sehr wenige Dienstleister mit einer ähnlich hohen Qualität und Klasse verweisen. Glowing Blue empfehle ich uneingeschränkt und gebe sehr gerne detaillierte Referenzauskünfte.
Ein ausgesprochen wertvoller Partner bei der Umsetzung von Softwareprojekten!"

Andreas Nicklas, Community Manager and Founder

SBB Community Redesign 2017

SBB is the rail transportation company of Switzerland. According to their new corporate design, we have implemented a comprehensive redesign of their community in 4 languages. Moreover, we have been responsible for the concept and implementation / integration of 3 preview communities including the data migration of their mobile preview community. The SBB community contains several custom components like a dynamic header and an activity wall.

Link SBB Community
Client

Project scope

Design, Concept, Technical Implementation, Migration, Consulting

Platform & Technologies

Khoros/Lithium

SBB Community

Implementation and optimization of the community user interface and creation of a custom page „gotthard“ a crowdsourced story.

Link SBB Community
Client

Project scope

Design, Concept, Technical Implementation

Platform & Technologies

Khoros/Lithium

Swisscom Community Redesign 2017

Swisscom is the leading telco company of Switzerland and possesses a vivid support community. We have developed and implemented a complete redesign of the community in accordance with the guidelines of the Swisscom Digital Experience. In doing so, we also restructured the existing community and reworked its navigation.

Link Swisscom Community Redesign'17
Client

Project scope

Design, Information Architecture, Concept, User Testing, Technical Implementation, Consulting

Platform & Technologies

Khoros/Lithium

Swisscom Nova Custom Integration

Swisscom Nova is a stand-alone homepage formerly based on drupal. We rebuilt the stand-alone website on the Khoros framework and integrated the content into the Swisscom Community in order to encourage discussions about Nova products.

Link Swisscom Nova
Client

Project scope

Design, Information Architecture, Concept, Technical Implementation

Platform & Technologies

Khoros/Lithium, Mailgun

Customer Feedback

"Eine unkomplizierte und rasch etablierte Zusammenarbeit, gepaart mit einem tollen Kundenkontakt, qualitativ hochstehender technischer Beratung und Umsetzung sowie Personen, welche konstruktiv im Projekt mitdenken und nicht nur ausführen: so habe ich Glowing Blue und das Arbeiten mit ihnen kennen und schätzen gelernt. Empfehle ich sehr gerne weiter!"

Christoph Frei, Strategic project manager

Swisscom Support Community Redesign 2015

After initially establishing the Swisscom Support Community, the community was visually and structurally redesigned in a subsequent project. In addition, a new and innovative display format was selected.

Link Swisscom Support Community'15
Client

Project scope

Design, Concept, Technical Implementation

Platform & Technologies

Khoros/Lithium

Customer Feedback

"Unkomplizierte, agile Zusammenarbeit gepaart mit hoher Fach- und Technologie-Kompetenz - so machen Projekte mit Glowing Blue nicht nur Spass, sondern führen auch zum Erfolg."

Armin Ledergerber, Service Experience Designer, Swisscom (Schweiz) AG

Swisscom Support Community

A new website and mobile site have been developed for the Swisscom Support Community. The project was implemented in a span of 6 weeks. The community management system is based on Khoros’ social software, whose designs conform to the Swisscom content-related and graphical guidelines (CI/CD).

Link Swisscom Support Community
Client

Project scope

Design, Concept, Technical Implementation

Platform & Technologies

Khoros/Lithium

Swisscom Labs

Content and user were migrated from a social community technology (Drupal) to a different technology. Furthermore, the Swisscom Labs community was linked to the Swisscom support community.

Link Swisscom Labs
Client

Project scope

Design, Concept, Technical Implementation, Migration

Platform & Technologies

Khoros/Lithium

Chinese & Japanese TeamViewer Community

TeamViewer is a remote access, support and control software. The community serves as end-user support. Used worldwide across multiple platforms, TeamViewer has been installed over 1.5 billion times. Previously, the community was only available in English. Now, the community is also accessible in two other languages – Chinese and Japanese. In addition to the technically necessary adjustments, we also supervised the translations and their implementation as well as the go live.

Link TeamViewer Community
Client

Project scope

Design, Concept, Technical Implementation

Platform & Technologies

Khoros/Lithium

TeamViewer Community

TeamViewer is a remote maintenance software. The service encompasses a support community for end users. Beside several small changes, we developed a „Custom Knowledge Base“ according to the TeamViewer style guide. By the use of „dynamic filters“, users can now navigate through themes and sub themes to find relevant content quicker. Moreover, they can rely on the „Helpful“ rating to judge about the relevance of the content. Finally, we migrated the stand-alone Blizz Community into the TeamViewer Community.

Link TeamViewer
Client

Project scope

Design, Concept, Technical Implementation

Platform & Technologies

Lithium

Customer Feedback

„Die Zusammenarbeit mit Glowing Blue war für uns einfach klasse: Unkompliziert und schnell. Sei es bei der Kommunikation mit dem Team oder der technischen Umsetzung und die Projekt Realisierung war genau so, wie wir uns das Ergebnis vorgestellt hatten. Klare Weiterempfehlung und das nächste Projekt mit Glowing Blue läuft bereits.“

Esther Heide, Community Manager

Telefonica | O2

For our O2 Telefonica customers, we’ve created a mobile help forum using software from Lithium Technologies.

Link Telefonica O2
Client

Project scope

Design, concept, technical implementation

Platform & Technologies

Lithium

Udida Community

UDIDA is a Community around hearing loss and impairment. Our Frontend Developer Manuel launched the Community based on the open source framework Flarum and is UDIDA’s Community Manager.

Link UDIDA Community
Client

Project scope

Idea, Concept, Development, Community Management

Platform & Technologies

Flarum

The Community Experts

Projects

We've already implemented community
solutions for various clients

Apilio: “We are a Community”

Our clients

I care for you: Crowdfunding for a good cause

Apilio: “We are a Community”

Alteryx Community Classmarker Integration

Alteryx Community Redesign 2018

Alteryx Community

Blizz Community

Comdirect Finanzblog Award 2016/17/18

Comdirect Expert Blog

Comparis Community

Lithium Documentation Page

Migros Migipedia – Mobile Version

Quickline Community

Swiss Paraplegie Community

Passion For Wine Community

SBB Community Redesign 2017

SBB Community

Swisscom Community Redesign 2017

Swisscom Nova Custom Integration

Swisscom Support Community Redesign 2015

Swisscom Support Community

Swisscom Labs

Chinese & Japanese TeamViewer Community

TeamViewer Community

Telefonica | O2

Udida Community

Projects

We've already implemented community solutions for various clients

Apilio: “We are a Community”

Our clients

I care for you: Crowdfunding for a good cause

Apilio: “We are a Community”

Alteryx Community Classmarker Integration

Alteryx Community Redesign 2018

Alteryx Community

Blizz Community

Comdirect Finanzblog Award 2016/17/18

Comdirect Expert Blog

Comparis Community

Lithium Documentation Page

Migros Migipedia – Mobile Version

Quickline Community

Swiss Paraplegie Community

Passion For Wine Community

SBB Community Redesign 2017

SBB Community

Swisscom Community Redesign 2017

Swisscom Nova Custom Integration

Swisscom Support Community Redesign 2015

Swisscom Support Community

Swisscom Labs

Chinese & Japanese TeamViewer Community

TeamViewer Community

Telefonica | O2

Udida Community

We've already implemented community
solutions for various clients